What is Trado?

Call it a ride-share app for things. Trado is an on-demand shipping solution to one of the world's biggest logistical problems: getting something where it needs to be when it needs to be there. Reliable. Convenient. Transparent. With our large network of vetted drivers, users can request to have items picked up and delivered at the tap of their finger.

What types of items can I ship with Trado?

The possibilities are endless. With Trado, you can ship small or large packages, furniture, appliances or other home goods, long distances or short. You can have your store purchases picked up by Trado drivers including groceries, TVs, or other home essentials. If you buy or sell locally on online marketplaces such as Craigslist, Offer Up, Facebook Marketplace, Trado can handle the pick-up and drop-off. Or if your mom simply forgot her reading glasses at your house again, send them in a Trado!

Though you can ship almost anything with Trado, there are a few restrictions. Please review our terms and conditions to see the list of restricted items (hyperlink to terms and conditions section of prohibited items).

By using Trado, you are agreeing to our terms and conditions which prohibit the transport of certain items. The below list of Prohibited Items is not exhaustive. Trado retains the discretion to prohibit additional items that are not listed below. Prohibited items include, but are not limited to:

• People;
• Illegal items;
• Firearms, weapons, ammunition, and their parts;
• Alcohol;
• Highly perishable food or beverages (e.g., raw meat or dairy products);
• Pharmaceutical products, over-the-counter medications, vitamins, or supplements;
• Recreational drugs, drug paraphernalia, or tobacco products;
• Money, gift cards, lottery tickets, or transferable securities;
• Dangerous or hazardous items, including explosives, items that are poisonous or flammable (e.g., paints or adhesives containing a flammable liquid), substances and material identified in the Hazardous Materials Table in 49 CFR section 172.101, or material determined to be hazardous under 49 U.S.C. section 5103 et. seq. and transported in a quantity requiring placarding according to regulations prescribed under 49 CFR, Subtitle B, Chapter I, Subchapter C, hazardous waste (e.g., hypodermic needles), or medical waste;
• Stolen goods;
• Fragile items (unless sent using our white glove service);
• Sexual aids; obscene or pornographic material;
• Livestock, regulated species (e.g., noxious weeds, prohibited seeds), or animal parts, bloods, or fluids; or
• Any items for which you do not have permission to send.

Will Trado drivers assemble or install my items?

Trado drivers can provide white-glove delivery, where they will bring your item inside to the location of your choice and unwrap any protective shipping materials. However, Trado drivers will not be able to assemble furniture, install or mount appliances or fixtures, or pack/unpack boxes.

What if a parking permit is needed?

For deliveries that require parking to be unloaded, it is your responsibility to provide safe parking for the Trado driver. Please provide parking instructions in your delivery request.

Are there weight limits?

Trado drivers do not have specific weight limits, but for their safety, it is important that they know what they will be moving prior to accepting a delivery request. Be sure to provide an accurate weight of the item(s) to determine how many Trado drivers are needed for your delivery and ensure your request reaches drivers capable of making larger deliveries.

Can I ride in the vehicle with my stuff?

Unfortunately not. For safety reasons, Trado provides “rides” for things only.

How do I request a delivery?

Simple. After you have downloaded the Trado app and signed up, you can begin a new request by entering a pick-up and drop-off location, answering a few questions about your item (s) and snapping a photo. Choose your delivery window or date and just sit back and let Trado handle the rest! Once your delivery is completed, be sure to rate your experience and tip your driver for a job well done.

Can I insure my shipment?

We offer Shipment Protection for all shipments made through the Trado platform. This coverage can be purchased for a small fee and protects your shipments against damage or loss. Please see https://www.trado.io/user-terms/ for more details.

Can I contact my driver?

You will be able to contact your driver during an active delivery. Please let your driver know if there are any changes to your shipping request as this may impact their ability to complete the job. You will be able to call or text them directly through the Trado App. Please note that you will not be able to connect with your driver until they have been dispatched to the pick-up location, so if you need to make changes to delivery ahead of time you can edit your request in the app.

How will I know when my delivery will arrive?

You can track your deliveries with the live GPS tracking feature in the Trado App. You'll also receive notifications with updates about your delivery.

What if I am not home to accept the delivery?

Trado will leave items where you want them, at your request. If you initially requested for someone to receive the item and no one is there when the driver arrives, the driver will attempt to contact you for a secondary location. Additional fees may apply in this instance. If the driver cannot reach you, they will not leave the item and you will be charged the full fee for the delivery. While you will need to contact Trado to reschedule your delivery, you will receive a small discount to help offset the fare you have already paid.

Can I have multiple stops in my shipment request?

Each shipment will require a separate Trado request.

How much does it cost to ship with Trado?

Trado aims to resolve one of the biggest problems when it comes to using shipping companies- unfair fees and shipping quotes that simply don't make sense. There are a number of factors that Trado considers when calculating cost but pricing is straight forward and fair. By entering details about your shipment in the Trado app, you are able to see the cost of the delivery prior to confirming your shipment.

What is the $25 fee I see on my statement

This is not an additional fee- Trado will run a pre-authorization fee in order to verify your bank account is valid and funds are available. These funds will never leave your bank and will show as available in 1-2 business days.

Can I pay cash when my delivery is picked up or dropped off?

Trado drivers are unable to accept cash as payment for your Trado shipment. Payment must be made through the Trado App using a bank or credit card and payment information will be required in order to schedule a delivery. After Trado runs a pre-authorization fee, your card will be charged the full amount when your delivery is complete. You will have the option to add a tip after the delivery is complete.

Will I be charged if I cancel my shipment?

You will not be charged for canceling a shipping request so long as your Trado driver hasn't been dispatched to your pick-up location. If you cancel after your driver starts their delivery journey, you will be charged a cancellation fee.

What if I have concerns about my bill?

Please contact our customer support team at support@trado.io detailing your concern and a customer support agent will address your concerns promptly.

How do I contact customer support?

You can reach our customer support team directly through the Trado app, or by e-mailing support@trado.io.

What if my shipment doesn't arrive to it's destination?

Your Trado shipments can be tracked with the live GPS tracking feature in the Trado app. If you are unable to locate your shipment, please reach out to customer support for assistance.

Trado drivers will snap a photo of the item at the drop off location when completing the delivery. If you opted to have your items dropped, and not received by a person, Trado is not responsible for missing items. We strongly encourage having someone available to receive your shipment to avoid issues.

I am experiencing technical issues with the Trado app, what do I do?

Please report all technical issues to our customer support team so we can have the appropriate team resolve the issue.

What if my item or property was damaged?

Trado drivers are trained to handle your items with care, but accidents can still happen. Your stuff is fully protected while in transit with Trado backed by our comprehensive insurance policy.

Our customer support team will assist with claims after providing us with information about what happened. Be as detailed as possible and provide photos where applicable.

How do you prevent drivers from damaging items and then saying they didn't?

Trado Drivers take photos of your item upon pickup. Any existing damage or damage done after pickup will be clearly visible.

What is required to drive with Trado?

All you need is a reliable vehicle, valid driver's license, auto insurance and to be 18 years of age or older. You must also be willing to submit to a basic background check.

What are the insurance requirements to drive with Trado?

All drivers are required to have auto insurance that meets minimum state coverage requirements. Please note, personal auto policies usually do not cover delivery drivers and you may have to purchase additional coverage. Please check with your insurance provider to see if they offer an add-on or rideshare endorsement for delivery drivers.

How does Trado pay me?

Trado believes in taking care of our drivers. We don't take unnecessary percentages of our deliveries- allowing the driver to be their own boss and keep 90% of the fare! Users will also have the additional option to tip in-app, which are 100% yours to keep for providing great service. You will be paid for each job within 48 hours of completion.

Am I still paid if my delivery gets canceled?

Users are allowed to cancel their shipping requests without being penalized so long as you, the driver, has not dispatched to their pick-up location. A late cancellation will result in compensation for your time/distance you drove.

What do I do in case of an accident?

Your first step will be to call emergency services. Your safety is a top priority. Then you will report your accident to our customer support team as soon as you are able.

Can I bring help on large deliveries?

Absolutely! But everyone on your fleet needs to be registered with Trado. In addition to safety and liability concerns, this will also allow more delivery requests to reach your team. Your fleet size is taken into consideration when delivery requests go out.

Can I accept more than one shipment request at a time?

It is possible to complete multiple Trado requests as long as its within range of your initial request.

How do you protect me from a Sender claiming damage after pickup when their item was damaged before pickup?

Trado Drivers take photos of the item(s) upon pickup. Any existing damage will be clearly visible in the photo.

All you need is a reliable vehicle, valid driver's license, auto insurance and to be 18 years of age or older. You must also be willing to submit to a basic background check.

• Drivers are background checked.
• Drivers are allowed to cancel a shipment if they believe prohibited items are included in the shipment.
• Discrimination, Hate speech, harassment/assault will NOT be tolerated.
• Theft or any other illegal activity will NOT be tolerated and drivers will be terminated, banned from driving with Trado, and reported to law enforcement where applicable.
• Drivers may not be under the influence of any drug, alcohol or mind altering substances while driving for Trado.

Most of the answers to your questions can be found in our HELP SECTION, but just in case you can always email or call us: